Just wanted to say thanks again for offering such a brilliant service. It is such a pleasure to deal with a company who are so willing to help. In a busy world, where everyone is in such a hurry – your team stands out for taking the time to ensure the safety of our children. I couldn’t believe how fabulous you were when I returned to request assistance adjusting the straps of the restraint you had fitted 2 months prior. It was no problem at all - and I was made to feel so welcome. Above all else, your friendly and genuine interest in helping, your professionalism and care, is exceptional. It’s no wonder that everyone recommends you – as I will continue to do.
Thanks again and I’ll see you soon!
Anna (June 2016)
I have just returned from a fitting at the RNS and I wanted to say how fantastic the engineer was who fitted our car seat. I was just expecting a basic fitting and sent on our way but the engineer explained everything including the use and adjustments of our particular seat.
It was well worth the money and time and I would have no issues recommending your services to other people.
Simon from Lane Cove (Dec 2014)
I just wanted to say that you guys provide fantastic service. My husband and I are so impressed and would have no hesitation in recommending your business! I'm sure you will see us again.
Many thanksEmma (Oct 2014)
Tarryn from VIC (July 2014)
We had a fitting done in early April by Mitch (I think) and it was brilliant. Mitch fitted our two seats without us having an appointment and expertly talked us through the fitting and use of our seats. His manner was friendly and informative.
Please keep up the good work!
I went down to the free car seat check put on by Pittwater council and Pearce's yesterday. I just wanted to write and say how wonderful both the lady from your council and the people from Pearce's were. I didn't know I was supposed to make a booking, but they said they would stay back to check my car seat and squeezed me in. Pearce's staff (I think her name was Lucy) did a great job and my car seat is now very secure.
Was very nice to deal with such lovely people who went out of their way to make sure my baby was safe. Very happy Pittwater resident!
Kay from North Narrabeen
Pittwater Council Child Restraint Checking Day: Great event. Very useful. Found the diagram that came the seat somewhat confusing. Pearce's put us right. Now confident our granddaughter is correctly protected.
Louise from Pittwater (February 2014)
Just wanted to say thanks to Mitch today for the fitting - the seat is safe and secure and he showed me ideal remedies to avoid problems.
Lara (December 2013)
Just had the seat fitted and I am very happy that I did. Thanks a lot for your help. Very high level of service.
Pawal (August 2013)
I have just come from having my baby capsule fitted by Mitch at Hornsby Hospital. Mitch was super friendly and efficient with checking and improving the fitting of the capsule and took lots of time with me to run through all the features of the capsule and how to use it safely - he even supervised me while I had a few practice tries!
As an expectant first time parent this patient and friendly service was really reassuring and I now feel more confident in using the restraint and am looking forward to showing off all my new knowledge to my husband!
From the phone booking and confirmation through to the install dealing with you has been an absolute pleasure, and I will definitely use you again when it comes to upgrading the seat when bub is bigger.
Blaise (May 2013)
I just rented a baby seat and had it installed by you guys in my car yesterday, and I wanted to provide you with some feedback.
I’ve been involved in the software and service industry for 30 years, and it is just a pleasure to see a business like yours offering such excellent service.
Let me tell you about my experience with Pearce’s.
I had very little notice that my daughter Lauren was coming out with my 6 month old grandson from Japan….heard on Good Friday as Lauren’s Mum had fallen and broken her shoulder and needed some in home care. So I got on line and came up with Pearce’s.
I worked through your website, and it is almost the perfect small business website….amazingly well-structured and it covered off all the questions I had. Excellent information.
And the FAQ page covered everything I needed to know. So I called Pearce’s and unlike almost all small businesses, you had actually gone to the trouble of putting up a special Easter phone answering message.
I left a message, and at 8:30am Tuesday morning I had a call from you and was told there was a spot at 4:45pm at NorthShore hospital. The lady I spoke to, who’s name I’m sorry to say I’ve forgotten, was friendly and efficient….she reiterated the instructions on finding you at the hospital, although I have to say that the website was really clear on this too.
I turned up early, followed the clear instructions and there was also a Pearce’s sign…too easy!! Mitch was fitting a car seat, and there was one other guy before me. But Mitch took a minute to come and introduce himself and shake my hand and say that he wouldn’t be long. All smiles!
Mitch was quick and efficient in the install, but took all the time I needed to familiarise myself with the car set – its safety features and it’s operation.
It was all quick, professional, efficient and friendly….from end to end.
This is how a business should be run. Sadly, a lot aren’t.
I guess this service approach comes from the top and is fuelled by hiring great people and providing them with an excellent workplace and first-rate support.
I see a great future for your business.
Rob (April 2013)
I just wanted to say a huge thank you for the team at Pearce's for urgently fitting me in today for a child seat re-fit.
I have such peace of mind knowing my youngest is safe again, the fitter went above and beyond, (even refitting the newly washed and dried material attachments) and he made sure I was happy before I left.
I have always received the most excellent service from your establishment and today was no different.
Georgia (October 2012)
I would just ike to thank your installer Paul for providing such friendly, professional service for me today. This was my third visit to your business and each time I recieve excellent customer service without fault! Thank you Paul for your handy hints.
I have and will continue to recommend you to my friends and family, thank you.
Nicole Warriewood NSW (June 2011)
We would just like to thank you for the Warringah Council - Child Restraint safety check you did for us a couple of weeks ago. Greatly appreciated and good to know we now have the seat fitted correctly, and know how to take our little girl in and out of her car seat.
Just to comment that I was very impressed with Mitchell's professionalism and friendly advice when he fitted a child restraint to our car ar Ryde Hospital yesterday. He has great knowledge on the subject wghich gives confidence to parents (or grandparenta in our case) when they have a restraint properly fittedto their vehicle.
I had an appointment with Mitch today and he was absolutely fantastic.
I am so glad I finally had the seating situation looked at and resolved by Pearce's Child restraints. I drove away so completely satisfied, and excited about showing the girls their new set up and new seats.
I cannot thank you enough, I just had to let you know. I will see you again when they need upgrading!
We had a child restraint fitted on Tuesday last week at the North Shore Private Hospital.
We would just like to thank the installer Mitch for his professionalism and skills. I didn't think there was that much to fitting a child restraint, but after he had completed the installation, and showed us the best way to use the seat with our little baby girl Hester, we were certainly impressed and also felt much more comfortable with the setup in our car and using it in the future.
We have it set up as reverse facing at present, and will endeavour to unitise your services when we change the setup to forward facing.
Just wanted to say thanks for the great service.
I recently rented a chair for a fourteen month old child, for friends visiting from overseas. The whole process was very smooth. The lady on the phone (from memory Nancy) was super friendly. Then when I went to pick up the chair at Mona Vale the mechanic Mitch was exceptionally cheery and helpful. A week later I went to return the seat and again the service was great. He gave me my bond in cash, no hassle having to wait for a refund.
Thanks guys, will certainly use you again when I need a child restraint.
Jerry NSW (9 Nov 2010)
I recently had one of your employees (from memory, his name was Paul) adjusting car seats for my 1 & 3 year old daughters @ HornsbyHospital.
I have been meaning to email since our dealings with Paul a few weeks ago. I found Paul to be friendly, polite and incredibly thorough in his adjustments with my daughter’s car seats. His warm and friendly nature immediately established a good rapport with them. Given he is working with families and children regularly; this is obviously of great importance to your reputation, so please know that he is a real credit to your business.
We will continue to recommend your business and services to our many friends with young families.
Edwina Hornsby NSW (19 May 2010)
Quick and Simple, Wonderful staff, They showed me how they installed the child restraint and showed me how to use it aswell as how to install and unistall it for in the future
Unknown Customer (31 Mar 2010)
The best decision I made was to repeatedly hire the Safe&Sound infant capsule from Pearce’s Child Restraints for each of our three children.
Unfortunately over the years I’ve also made misguided decisions to buy two car seats from another retailer, based on price... but then having to fit them myself. The booster seat I bought for our eldest child was too big and neither seat was fitted exactly as it should be. In the end it was not money well spent.
Now that we have welcomed home our third baby, I was grateful for your expertise to fit the appropriate child restraints for each child. I was also impressed that you were able to comfortably fit all three restraints into the back of our mid sized sedan!
I offer my sincere thanks for your calm and deferential approach, the convenience of being open on a Saturday and ultimately for helping to keep our children safe on the roads.
Gary Thornleigh NSW (13 Dec 2009)
I have 2 children and another on the way and I drive a Subaru Outback. I always believed Subaru's were family cars but trying to fit 3 child restraints in the back seat was impossible. That is, until I went to Pearce's. They were very helpful in giving us advise on the safest seats that would fit in our car without compromising the safety of our children.
I would definitely recommend all parents to go and have their car checked. Also they sold seats - which was something I didn't realise until I got to their office.
Anonymous (16 Feb 2009)
Please note these guys do their fittings at all the major hospitals - not just in mona vale - and they fitted both my childrens car seats for us at a minimal cost. highly recommended and very professional folk.
Anonymous - Ryde Area
Dear Pearce's Child Restraints,
I wanted to say thank you for all the help you gave us last Saturday.
You probably remember us, we had the twins and both grandmothers along.
Nothing seemed to be too much trouble and all the explaining was done with a smile. The service was fantastic and I am telling everybody I know about you.
Thanks again, Lisa Forestville
We had a seat moved and a capsule installed at Royal North Shore Hospital this morning. Wanted to let people know about this great service - the guys are friendly, knowledgeable and efficient. Our baby came a month early and caught us out - thank God Pearce's are so flexible - they were able to fit us in. Good value too.
Thanks guys, Mira Marov
What a good website and so full of practical info. I was finding the whole seat/booster/forward/ rearward/safety/price thing too confusing, you people are the voice of reason.
Cheers, T. Lockrey Waverton
Thanks to all the people at Pearce's Child Restraints and sorry about all the phone calls Amy. We are so happy with the maxi rider and how good are the cup holders!
Mark, Virginia and Aaron.